Privacy Policy

 

Doornkop Fish & Wildlife Reserve (hereinafter referred to as “we”, “our”, “the Property”) is committed to protecting your privacy. We take all reasonable measures, in accordance with applicable legislation and this Privacy Policy, to protect the personal information collected, processed, and retained when you use our website and related services.

This Privacy Policy governs the manner in which the Property will process your personal information collected electronically when you use our website. The policy can be accessed at: https://doornkopresort.co.za/privacy-policy/

  • WHAT IS PERSONAL INFORMATION? 

    “Personal Information” refers to information that identifies or relates specifically to you, including but not limited to your name, identity number, age, gender, race, contact details, banking details, booking history, and any other information that is linked to you as an individual.

  • OUR OBLIGATIONS IN TERMS OF APPLICABLE LEGISLATION 

    This Privacy Policy is governed by, construed, and interpreted in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other relevant privacy laws of the Republic of South Africa.

  • HOW DO WE COLLECT YOUR PERSONAL INFORMATION? 

    Your personal information may be collected when:

    • You use our website or booking engine;
    • You contact us directly;
    • You complete an application, enquiry, or booking form;
    • You check in at the Resort; or
    • You use the services of one of our affiliated business partners.

  • BOOKING ENGINE & MARKETING 

    The booking engine and marketing services for the Property are managed by MyResorts (Pty) Ltd. By using the booking system, your personal information will be collected and processed by MyResorts (Pty) Ltd in accordance with this Privacy Policy and their own privacy obligations.

  • CONSENT TO MARKETING & NEWSLETTERS 

    When making a booking, you may be asked to indicate whether you wish to receive marketing material and our newsletter. By selecting this option, you expressly consent to receive electronic communications, promotional offers, updates, and newsletters from the Property and My Resorts (Pty) Ltd.

    By granting consent, you acknowledge and agree that My Resorts (Pty) Ltd may contact you for these purposes. You may withdraw your consent at any time by clicking the “unsubscribe” link included in newsletters or by contacting us directly. Once withdrawn, we will no longer use your personal information for direct marketing.

  • USE OF YOUR PERSONAL INFORMATION 

    We use your personal information to:

    • Facilitate bookings, reservations, and related services;
    • Provide customer support and respond to your queries;
    • Improve your experience on our website;
    • Send you marketing material and newsletters (subject to your consent) relating to The Property, affiliated resorts, and similar services offered by us and our business partners.

    We will not sell, rent, or disclose your personal information to unrelated third parties without your consent, unless required to do so by law.

  • ACCESS TO AND CORRECTION OF PERSONAL INFORMATION 

    You may request access to your personal information that we hold by sending an email to webmaster@oaks.co.za.
    You may also request that we correct or update your personal information by contacting the same email address.

  • PROTECTION OF YOUR PERSONAL INFORMATION 

    Although we cannot guarantee absolute security, we take all reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

    Our databases are secured with appropriate safeguards. However, we do not have control over the websites of affiliated parties or linked sites. You should therefore review the privacy policies of those parties directly.

  • USE OF “COOKIES” 

    Our website may use “cookies” to improve your browsing experience. Cookies are small files transferred to your computer’s hard drive that enable us to recognise you when you return. You may disable cookies in your browser settings, but this may affect certain functionality of the website.

  • E-MAIL MONITORING 

    Emails and forms submitted via this website are transmitted electronically. In order to ensure system security and quality of service, we reserve the right to monitor and inspect all material transmitted over our systems.

  • CHANGES TO THIS PRIVACY POLICY 

    We reserve the right to amend this Privacy Policy at any time in our sole discretion. You agree to review this Privacy Policy whenever you visit our website for updates. The most recent version will always supersede all prior versions.

  • CONTRAVENTION OF THIS PRIVACY POLICY 

    Any disputes arising in connection with this Privacy Policy fall under the jurisdiction of the Information Regulator of South Africa and/or the South African courts.

DISCLAIMER

This Privacy Policy does not constitute legal advice. For legal interpretation or advice regarding the Protection of Personal Information Act or other applicable laws, you should consult your attorney or legal advisor. By using this website, you indemnify The Property and its affiliates against any loss or damage that may arise from reliance on the information contained herein.